This inventor holds 1 USPTO granted patent. Top assignee: International Business Machines Corporation. Active years: 2006.
Company Filing History:
Years Active: 2006
Title: Roni Klimer: Innovator in Programmable Workstation Systems
Introduction
Roni Klimer is a notable inventor based in Yogneam, Israel. He has made significant contributions to the field of network-based call center technologies. His innovative work focuses on enhancing the efficiency and functionality of programmable workstation systems.
Latest Patents
Roni Klimer holds a patent for a "Programmable agent workstation system and method." This invention addresses the need for coordination between telephony functions and agent availability in automated call centers. The system utilizes a personal computer to provide telephony functions over an IP network. It introduces special protocols to relay agent information to a Virtual Automated Call Director (ACD) while coexisting with H.323 signaling. The invention also features the ability to relay agent status and provide a screen-based interface for agent availability and alerting. Roni Klimer's patent is a significant advancement in the automation of call centers, streamlining communication and operational efficiency.
Career Highlights
Roni Klimer is associated with International Business Machines Corporation (IBM), where he continues to develop innovative solutions in technology. His work has contributed to the evolution of call center operations, making them more efficient and user-friendly.
Collaborations
Roni Klimer has collaborated with talented coworkers such as Ran Cohen and Julio Wong. Their combined expertise has fostered a creative environment that encourages innovation and the development of cutting-edge technologies.
Conclusion
Roni Klimer's contributions to programmable workstation systems have made a lasting impact on the call center industry. His innovative patent demonstrates his commitment to improving technology and enhancing operational efficiency.