Ronald V Grippo

Title: The Innovative Contributions of Ronald V Grippo

Introduction

Ronald V Grippo is a notable inventor based in Red Bank, NJ (US), recognized for his significant contributions to technology and telecommunications. With a total of 6 patents, Grippo has developed innovative solutions that enhance the integration of web and call center environments.

Latest Patents

One of Grippo's latest patents focuses on correlating information between internet and call center environments. This invention improves the integration of customer interactions with both websites and call centers. By delivering information about the customer’s web interaction to call center agents, it increases productivity and efficiency in call handling. Additionally, calls can be routed to call centers based on the customer's web experience, allowing for a more tailored service. Another significant patent involves inserting out-of-band data into in-band data streams. This method allows for the insertion of signaling packets into real-time protocol streams, enhancing communication efficiency.

Career Highlights

Throughout his career, Ronald V Grippo has worked with prominent companies such as Sonus Networks, Inc. and AT&T Corp. His experience in these organizations has contributed to his expertise in telecommunications and technology innovation.

Collaborations

Grippo has collaborated with notable individuals in the industry, including Sanford Brown and Oleh George Danyluk. These partnerships have likely influenced his work and contributed to his success as an inventor.

Conclusion

Ronald V Grippo's innovative patents and career achievements highlight his significant impact on the telecommunications field. His work continues to influence how technology integrates with customer service, paving the way for future advancements.