This inventor holds 1 USPTO granted patent and 2 published patent applications. Top assignee: Nice Ltd. Active years: 2026.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2026
Title: Ronak Kharadkar: Inventor in Contact Center Technology
Introduction
Ronak Kharadkar is an inventor based in Pune, India, and works at NICE Ltd. His work includes a patented system and method for identifying and addressing real-time conversational conflicts in contact centers.
Latest Patents
Kharadkar is associated with 1 patent: “System and Method for Identifying and Addressing a Real-Time Conversational Conflict in a Contact Center.” The invention describes monitoring an interaction between an agent and a customer, then updating a conflict score when the customer interrupts the agent and the agent stops speaking. If the score exceeds a configured threshold, the system routes the interaction to a queue of subject matter experts through an Automatic Call Distributor application.
Career Highlights
At NICE Ltd., Kharadkar’s patented work addresses how contact center systems can detect conversational conflict and respond during an ongoing interaction. The approach combines interaction monitoring, conflict scoring, and escalation to subject matter experts.
Collaborations
Kharadkar’s listed coworkers include Sudarshan Kannan and Salil Dhawan.
Conclusion
Ronak Kharadkar’s patent focuses on using real-time conflict detection and routing to help contact centers respond to challenging customer interactions.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile