Robert Opiela

Title: The Innovative Mind of Robert Opiela

Introduction

Robert Opiela is an accomplished inventor based in Raymond, NH (US). He has made significant contributions to the field of business communication through his innovative patent. His work focuses on enhancing the efficiency of business contact centers, which play a crucial role in customer interaction.

Latest Patents

Robert Opiela holds a patent for a "Method and apparatus for a business contact center." This invention describes a business contact center designed to interface customers with businesses effectively. The system includes multiple media handlers and a conference controller, allowing for a variety of media services. These services include routing media between endpoints, recording media from sources, and playing media to selected endpoints. The conference controller is integral to the system, as it configures the media handlers to manage customer contacts efficiently.

Career Highlights

Throughout his career, Robert has demonstrated a commitment to innovation in the field of business communication. His patent reflects his ability to identify and solve complex problems within customer service environments. This invention not only streamlines communication but also enhances the overall customer experience.

Collaborations

Robert has worked alongside talented individuals such as Michael Ely and Timothy P Sipsey. Their collaborative efforts have contributed to the development of effective solutions in the realm of business contact centers.

Conclusion

Robert Opiela's innovative approach to business communication has led to the creation of a valuable patent that enhances customer interaction. His contributions are a testament to the importance of innovation in improving business processes.