This inventor holds 2 USPTO granted patents and 1 published patent application. Top assignee: United Airlines, Inc.. Active years: 2024.
Company Filing History:
Years Active: 2024
Title: Innovations by Robert Bence
Introduction
Robert Bence is an accomplished inventor based in Prosper, TX (US). He has made significant contributions to the field of technology, particularly in the airline industry. With a total of 2 patents, Bence has developed innovative solutions that enhance user experience and operational efficiency.
Latest Patents
One of Robert Bence's latest patents is titled "Remote Airline Agent On-Demand." This invention provides a method and system that automatically connects users with a remote airline agent. The system receives pending requests from users who need assistance with modifying flight segments or obtaining related help. It evaluates the urgency and criticality of each request by analyzing flight information. The server then assigns priority levels to these requests, ranks them accordingly, and initiates a video chat with the highest-ranked request, ensuring timely assistance for users.
Career Highlights
Robert Bence is currently employed at United Airlines, Inc., where he applies his innovative thinking to improve airline operations. His work focuses on enhancing customer service through technology-driven solutions. Bence's contributions have been instrumental in streamlining communication between airline agents and passengers.
Collaborations
Robert collaborates with talented coworkers, including Stephanie Ricker and Shubhankar Chowdhury. Together, they work on various projects aimed at improving airline services and customer satisfaction.
Conclusion
Robert Bence is a notable inventor whose work in the airline industry has led to significant advancements in customer service technology. His innovative patents reflect his commitment to enhancing user experiences and operational efficiency in the aviation sector.