Company Filing History:
Years Active: 2021-2025
Title: Innovations by Ritesh Saraf
Introduction
Ritesh Saraf is an accomplished inventor based in Bloomington, IL (US). He has made significant contributions to the field of technology, particularly in automated contact centers and user interface interactions. With a total of 3 patents to his name, Saraf continues to push the boundaries of innovation.
Latest Patents
One of Saraf's latest patents is titled "Inter-channel context transfer intermediary." This invention focuses on techniques for transferring communication sessions from one channel to another in an automated contact center. It allows for the transfer of communication session context data and generates a summary for devices on the second channel. Additionally, it enables loading a communication session into a second channel queue based on the initial channel interaction.
Another notable patent is "Dynamic data-driven consolidation of user interface interactions requesting roadside assistance." This computer-implemented method identifies data objectives requiring user data and assesses whether the data meets a confidence threshold. Based on this assessment, it displays one of two data objective representations and issues a request for roadside assistance once the confidence threshold is satisfied.
Career Highlights
Ritesh Saraf is currently employed at State Farm Mutual Automobile Insurance Company, where he applies his innovative ideas to enhance customer service and operational efficiency. His work has been instrumental in developing solutions that improve user experiences in critical situations.
Collaborations
Saraf has collaborated with notable colleagues, including Ivan D Hall and Billy Simonovich. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies.
Conclusion
Ritesh Saraf's contributions to innovation, particularly in automated communication and user interface design, highlight his role as a leading inventor in his field. His patents reflect a commitment to improving technology and user experiences.