Company Filing History:
Years Active: 2025
Title: Ricky Casal - Innovator in Call Center Risk Assessment
Introduction
Ricky Casal is an accomplished inventor based in Atlanta, GA (US). He has made significant contributions to the field of telecommunications, particularly in the area of call center risk assessment and fraud detection. His innovative approach combines machine learning with carrier signaling metadata to enhance the security of call center operations.
Latest Patents
Ricky holds a patent for "Carrier signaling based authentication and fraud detection." This patent discloses systems and methods that utilize computing processes, including layers of machine-learning architectures, to assess the risk of calls directed to call center systems. The technology evaluates carrier signaling metadata to perform new risk-scoring techniques, determining the riskiness of calls and authenticating them effectively. The computer processes various metadata values from inbound calls, prior call data, or third-party telecommunications services to calculate a risk score. The scoring operations include several components, such as appliance print scoring, carrier detection scoring, ANI location detection scoring, location similarity scoring, and JIP-ANI location similarity scoring.
Career Highlights
Ricky is currently employed at Pindrop Security, Inc., where he continues to develop innovative solutions for call center security. His work has positioned him as a key player in the industry, focusing on enhancing the integrity of telecommunications through advanced technology.
Collaborations
Ricky collaborates with talented professionals in his field, including Vinay Maddali and Payas Gupta. Their combined expertise contributes to the development of cutting-edge solutions in risk assessment and fraud detection.
Conclusion
Ricky Casal's contributions to the field of telecommunications through his innovative patent and work at Pindrop Security, Inc. highlight his commitment to enhancing call center security. His advancements in risk assessment technology are paving the way for safer communication systems.