Richard D Carignan

Title: Richard D. Carignan: Innovator in Customer Service Impact Solutions

Introduction

Richard D. Carignan is an accomplished inventor based in Derry, NH (US). He has made significant contributions to the field of customer service through his innovative patent. His work focuses on improving the efficiency and effectiveness of customer service operations.

Latest Patents

Richard D. Carignan holds a patent for a "Computer program product for determining and reducing customer service impact." This invention features a computerized method for determining customer service impact by receiving item orders with a requested completion date. The method includes scheduling a completion date for each item order and comparing it with the requested completion date. Additionally, it derives a customer service measurement based on this comparison. The system can also report and display customer service measurement data, enhancing the overall customer experience.

Career Highlights

Richard is currently employed at Infor Global Solutions (Veenendaal) B.V., where he applies his expertise in developing solutions that streamline customer service processes. His innovative approach has led to the creation of tools that help businesses better understand and manage their customer service impact.

Collaborations

Richard has collaborated with notable colleagues, including Michael P. Lilly and Mark A. Longmire. Their combined efforts contribute to the advancement of customer service technologies and methodologies.

Conclusion

Richard D. Carignan's work exemplifies the importance of innovation in enhancing customer service operations. His patent and career achievements reflect a commitment to improving customer experiences through technology.