Location History:
- Alexandria, VA (US) (2009)
- Durham, NC (US) (2017 - 2023)
Company Filing History:
24 out of 33 
1 out of 2 
1 out of 832,843 Years Active: 2009-2024
Title: Richard Christopher Low: Innovator in Email Management Systems
Introduction
Richard Christopher Low, based in Durham, NC, is a notable inventor with a remarkable portfolio of 25 patents. His contributions to innovations in customer management systems, particularly in handling email communications, are significant in enhancing operational efficiency for businesses.
Latest Patents
Among his latest inventions are systems and methods for handling email in a customer management system. This method involves providing a server equipped with a system email address designed to receive emails, alongside a processor and memory that defines a database. The database efficiently organizes data for various customer matters, each with unique matter numbers. For effective management, the system includes a graphical user interface for users to review information related to matters, including notes. An intelligent process determines whether incoming emails contain matter numbers that correspond with existing records. Emails not matching a matter number are automatically rejected, while valid emails are routed to the designated notes location associated with the matter for streamlined processing.
Career Highlights
Richard has had an impactful career, contributing to the success of notable organizations such as Growpath, LLC and James S. Farrin, P.C. His work focuses on improving email management within customer service frameworks, providing tools that enhance communication and information retrieval.
Collaborations
Throughout his career, Richard has worked alongside skilled professionals like Jan Schroeder and Eric Jason Sanchez. Their collaborations have fostered an environment of shared innovation, leading to advancements in the technologies they developed together.
Conclusion
Richard Christopher Low continues to be a pivotal figure in the realm of email management systems. His innovative approaches not only advance technological capabilities but also simplify the complexities involved in managing customer communications, thus contributing to the overall efficiency of modern business practices.