Renata Corlett

Title: Renata Corlett: Pioneering Innovations in Call Center Technology

Introduction

Renata Corlett is an innovative inventor based in Lafayette, Colorado, known for her groundbreaking work in call center technology. With one patent to her name, she has made significant contributions that enhance communication solutions for businesses and their customers.

Latest Patents

Renata's patent, titled "Multi-tenant, multi-media call center services platform system," presents a sophisticated call center system designed to facilitate efficient communication between callers and subscribers. This system integrates the public switched telephone network (PSTN) with a virtual call center that manages incoming calls. Key features of her invention include Interactive Voice Response (IVR) and Automated Call Distributor (ACD) functions tailored specifically for each subscriber based on service level agreements. This allows the virtual call center to deliver personalized services, enabling callers to efficiently access subscriber information and connect with agents seamlessly.

Career Highlights

Renata is currently associated with Qwest Communications International Inc., where she continues to innovate within the telecommunications sector. Her dedication and expertise in the industry have positioned her as a significant player in developing advanced communication technologies.

Collaborations

Throughout her career, Renata has had the privilege of working alongside talented colleagues such as Earl Tegan and Craig Stevenson. These collaborations have further enriched her experience and contributed to the success of her innovative solutions.

Conclusion

Renata Corlett embodies the spirit of innovation in call center technology. Her patent represents not only her own creative abilities but also a commitment to improving communication services for users everywhere. With a promising career ahead, she continues to pave the way for future advancements in her field.