Company Filing History:
Years Active: 2013-2016
Title: Innovations of Raymond A McFarland, Jr.
Introduction
Raymond A McFarland, Jr. is an accomplished inventor based in Sachse, TX (US). He has made significant contributions to the field of wireless communications, holding a total of 2 patents. His work focuses on enhancing customer service experiences in the telecommunications industry.
Latest Patents
One of his latest patents involves systems, methods, and computer program products for providing service credit to customer accounts in a wireless communications service network. This innovative system utilizes combinations of international mobile equipment identity (IMEI), international mobile subscriber identity (IMSI), and account information to determine if a customer is eligible for service credit in near real-time. The process requires the customer to have an active account before inserting a subscriber identity module (SIM) into a device and powering it on. Once activated, the system automatically assesses credit eligibility without requiring further action from the customer. The credit application process evaluates eligibility based on device credit eligibility, account tenure, and credit rules, applying the credit directly to the customer's account. Additionally, customers may receive proactive notifications when the credit is applied. The system is designed to adapt to changing industry and business needs, ensuring competitiveness. The SIM is configured with software to lock it to the device upon first power-on.
Career Highlights
Raymond A McFarland, Jr. is currently employed at AT&T Mobility II LLC, where he continues to innovate in the telecommunications sector. His work has significantly impacted how service credits are managed and applied, enhancing customer satisfaction and operational efficiency.
Collaborations
Raymond has collaborated with notable coworkers, including Lizbet Gonzalez and Leonard James Burnett, contributing to a dynamic team focused on advancing telecommunications technology.
Conclusion
Raymond A McFarland, Jr. exemplifies innovation in the wireless communications industry through his patents and contributions at AT&T Mobility II LLC. His work not only improves customer service but also sets a standard for future advancements in the field.