Company Filing History:
Years Active: 2012
Title: Innovator Spotlight: Randall Long and His Impact on IVR Technology
Introduction: Randall Long, an accomplished inventor based in Florissant, MO, has made significant contributions to the field of interactive voice response (IVR) technology. With one patent to his name, he has developed innovative methods for ensuring seamless operations in call centers, particularly during software upgrades.
Latest Patents: Randall Long's notable patent, "High Availability and Operations Architecture for IVR Applications," presents a groundbreaking method for managing voice response services in call centers. This innovation ensures that full IVR call capacity is maintained during the installation and testing of new IVR application software. The architecture includes web application servers, a network dispatcher, IVR clusters, databases, and a network switch, all reconfigured to uphold call capacity consistently. Additionally, this patent offers the vital capability to uninstall new software installations, reverting to the original system without compromising IVR call capacity.
Career Highlights: Randall Long is currently employed at AT&T Intellectual Property I, L.P., a leading company dedicated to technological advancements and patent innovations. His work primarily focuses on enhancing IVR systems, which play a crucial role in customer service operations across various industries.
Collaborations: Throughout his career, Randall has collaborated with talented colleagues such as Jayant Thomas and Robert Samokar. These partnerships have allowed him to innovate and refine his concepts, pushing the boundaries of what is possible in voice response technology.
Conclusion: Randall Long's contributions to IVR technology underscore the importance of innovation in today's fast-paced telecommunications landscape. His patented method not only enhances operational efficiency but also sets a benchmark for future developments in call center technology. As Randolph continues to develop his ideas at AT&T Intellectual Property I, L.P., the industry eagerly anticipates his next groundbreaking innovations.