Rajendra Kishore Thota

Title: Innovations by Rajendra Kishore Thota

Introduction

Rajendra Kishore Thota is an accomplished inventor based in Frisco, TX (US). He has made significant contributions to the field of machine learning, particularly in enhancing user experience on web and mobile applications. His innovative approach combines user feedback with advanced analytics to address customer issues effectively.

Latest Patents

Rajendra holds a patent for a groundbreaking invention titled "Machine learning systems and methods to corroborate and forecast user experience issues on web or mobile applications utilizing user verbatim, machine logs and user interface interaction analytics." This patent describes systems and methods for data corroboration and forecasting, where a server generates structured customer feedback data from unstructured customer verbatim data. It employs unsupervised machine learning modeling techniques to identify similar word clusters within the structured customer feedback data, classifies these clusters into multiple categories of customer issues, and detects trending customer issues. Additionally, the server retrieves web and mobile application usage analytics data and system logs to corroborate customer navigation and service issues associated with the structured feedback data. Rajendra has 1 patent to his name.

Career Highlights

Rajendra is currently employed at Citicorp Credit Services, Inc. His work focuses on leveraging machine learning to improve customer interactions and resolve issues efficiently. His expertise in this area has positioned him as a valuable asset to his organization.

Collaborations

Rajendra collaborates with talented professionals such as Anirban Dhar Chowdhury and Keerthivasan Rajagopalan. Their combined efforts contribute to the advancement of innovative solutions in the field of machine learning and user experience.

Conclusion

Rajendra Kishore Thota's contributions to machine learning and user experience are noteworthy. His innovative patent reflects his commitment to improving customer interactions through technology. His work continues to influence the industry positively.