Company Filing History:
Years Active: 2010-2018
Title: Innovations by Rajan Gupta
Introduction
Rajan Gupta is an accomplished inventor based in Alpharetta, GA (US). He has made significant contributions to the field of data management and customer service technologies. With a total of 7 patents to his name, Gupta's work has had a profound impact on how organizations handle data in customer center environments.
Latest Patents
One of Gupta's latest patents focuses on systems and methods for storing and searching data in a customer center environment. This innovative method involves generating data from workforce applications, which include functionalities such as forecasting, scheduling, recording, and monitoring. The data is stored in a storage area network (SAN), which connects workforce applications to computer storage devices. Additionally, the method allows for keeping recorded contacts in long-term storage devices like the SAN or an operational data store (ODS). It enables transparent searching in both the ODS and the SAN simultaneously. By moving data onto a file system SAN, which is more cost-effective than traditional database technologies like ODS, Gupta's method ensures predictable performance and easier manageability.
Career Highlights
Rajan Gupta has built a successful career at Verint Americas Inc., where he continues to innovate and develop new technologies. His expertise in data management has positioned him as a key player in the industry.
Collaborations
Gupta has worked alongside talented colleagues such as Kurt Rush and Uri Peleg, contributing to a collaborative environment that fosters innovation and creativity.
Conclusion
Rajan Gupta's contributions to data management and customer service technologies are noteworthy. His innovative patents and collaborative efforts at Verint Americas Inc. highlight his commitment to advancing the field. Gupta's work continues to influence how organizations manage and utilize data effectively.