Company Filing History:
Years Active: 2019
Title: Innovations by Raja Sri Swaroop Mallampalli
Introduction
Raja Sri Swaroop Mallampalli is an accomplished inventor based in Irving, TX (US). He has made significant contributions to the field of technology, particularly in enhancing the efficiency of call center operations. His innovative approach has led to the development of a unique patent that addresses real-time assistance for call center agents.
Latest Patents
Raja holds a patent titled "Systems and methods for providing real-time assistance to call center agents." This invention involves a device that captures call data from interactions between call center agents and callers. The device identifies a guidance template based on the call data, which includes rules and information to assist agents during calls. It generates an agent prompt based on this template and provides it to the agent's device. The agent device displays the guidance prompt and captures additional call data to update the prompt based on the ongoing conversation. Raja's innovative solution aims to improve the overall efficiency and effectiveness of call center operations.
Career Highlights
Raja Sri Swaroop Mallampalli is associated with Verizon Patent and Licensing Inc., where he continues to contribute to advancements in technology. His work focuses on developing systems that enhance communication and support for call center agents, showcasing his commitment to innovation in the telecommunications industry.
Collaborations
Raja has collaborated with talented individuals such as Premjith A Pullamplavil and Senthil Muthusamy, who share his passion for innovation and technology. Their combined efforts contribute to the development of cutting-edge solutions in the field.
Conclusion
Raja Sri Swaroop Mallampalli's contributions to the field of technology, particularly through his patent for real-time assistance in call centers, highlight his innovative spirit and dedication to improving communication processes. His work continues to influence the industry positively.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.