Pulika Arora

Title: Pulika Arora: Inventor of an AI-Powered Troubleshooting Chatbot

Introduction

Pulika Arora is an inventor associated with Punjab, India, and Fidelity Information Services, LLC. His patent work focuses on using artificial intelligence and historical resolution data to help troubleshoot user-reported issues. The supplied information lists 1 patent associated with him.

Latest Patents

Arora is named on “Systems and Methods for Troubleshooting Issues Based on Historical Resolution Data,” described as a chatbot assistant powered by artificial intelligence. The system receives source data from multiple sources, extracts keywords, and stores them in a database. When a chatbot receives a natural-language description of an issue, the system compares it with the stored keywords and provides the issue input and comparison result to a trained model. The model then supplies a resolution to the chatbot.

Career Highlights

Arora’s listed invention applies machine learning and historical support information to the troubleshooting process. By connecting user descriptions with previously collected data and model-generated resolutions, the system is designed to help deliver relevant guidance through a chatbot. He is associated with Fidelity Information Services, LLC.

Collaborations

The supplied information identifies Ashish Sharma and Vivek Painuly as Arora’s coworkers. Their inclusion here reflects the provided workplace association and does not, by itself, establish that they collaborated on the patent.

Conclusion

Pulika Arora’s listed patent describes an AI-based approach to chatbot troubleshooting that uses keywords, historical data, and a trained model to provide issue resolutions.