Priya Radhakrishnan

Title: Priya Radhakrishnan: Innovator in Customer Chat Summarization

Introduction

Priya Radhakrishnan is a notable inventor based in Bengaluru, India. She has made significant contributions to the field of customer service technology, particularly in the area of chat summarization. With a total of 2 patents, her work focuses on enhancing the efficiency of customer interactions.

Latest Patents

Priya's latest patents include a system for uniform structured summarization of customer chats. This innovative system is designed to compute a uniform structured summarization of chats between customers and customer service representatives. The process involves receiving a corpus of chats, grouping them into subgroup task types, and extracting relevant keywords. The system generates an expandable template data structure for each subgroup task type, processes chats to extract utterances and snippets, and ranks them to create a comprehensive chat summary.

Career Highlights

Priya Radhakrishnan is currently employed at American Express Travel Related Services Company, Inc. Her role involves leveraging her expertise in technology to improve customer service experiences. She has demonstrated a strong commitment to innovation and has been recognized for her contributions to the field.

Collaborations

Priya collaborates with Shourya Roy, who is also a talented professional in the industry. Together, they work on projects that aim to enhance customer service technologies and improve user experiences.

Conclusion

Priya Radhakrishnan is a pioneering inventor whose work in customer chat summarization is making a significant impact in the industry. Her innovative solutions are paving the way for more efficient customer service interactions.