Premjith A Pullamplavil

Title: Innovations by Premjith A Pullamplavil

Introduction

Premjith A Pullamplavil is an accomplished inventor based in Carrollton, TX (US). He has made significant contributions to the field of technology, particularly in enhancing the efficiency of call center operations. His innovative approach has led to the development of a unique patent that aims to assist call center agents in real-time.

Latest Patents

Premjith holds a patent for "Systems and methods for providing real-time assistance to call center agents." This invention involves a device that captures call data from interactions between call center agents and callers. The device identifies a guidance template based on the call data, which includes rules and information to assist agents during calls. It generates an agent prompt based on this template and provides it to the agent's device. The agent device displays the guidance prompt and captures additional call data to update the prompt based on the inputs received during the call.

Career Highlights

Premjith is currently employed at Verizon Patent and Licensing Inc., where he continues to innovate and develop solutions that enhance customer service experiences. His work has been instrumental in improving the efficiency of call center operations, making it easier for agents to provide effective assistance to callers.

Collaborations

Premjith has collaborated with talented individuals such as Raja Sri Swaroop Mallampalli and Senthil Muthusamy. These collaborations have fostered a creative environment that encourages the development of innovative solutions in the technology sector.

Conclusion

Premjith A Pullamplavil is a notable inventor whose work in real-time assistance for call center agents showcases his commitment to innovation. His contributions have the potential to transform the way call centers operate, ultimately enhancing customer service experiences.