This inventor holds 1 USPTO granted patent and 1 EPO patent. Top assignee: Other. Active years: 2022.
Company Filing History:
1 out of 834,411 Years Active: 2022
Title: Prasanth Balaraman: Innovator in Contextual Interaction Transfer
Introduction
Prasanth Balaraman is a notable inventor based in Chennai, India. He has made significant contributions to the field of interaction technology, particularly in the area of contextual summaries for interaction transfers. His innovative approach enhances communication efficiency between parties in various media channels.
Latest Patents
Prasanth holds a patent titled "System and method for providing contextual summaries in interaction transfer." This patent describes a system and method for delivering a contextual summary of an interaction between a first party and a second party over a media channel when transferring the interaction to a third party. The process begins with a request to transfer the interaction, which triggers the retrieval of a text transcript. This transcript is then processed to generate a contextual summary and relevant metadata, which is provided to the third party for effective handling of the interaction. The contextual summarizer utilizes a custom set of application programming interfaces (APIs), including a text summarizer API, churn predictor API, sentiment analysis API, next best action API, and interaction reference detector API.
Career Highlights
Throughout his career, Prasanth has worked with various companies, including Genesys Cloud Services, Inc. His experience in the industry has allowed him to develop and refine his innovative ideas, contributing to advancements in interaction technology.
Collaborations
Prasanth has collaborated with talented individuals such as Mohamed Uvaiz Anwar Batcha and Rajeshkumar Subramanian. These collaborations have fostered a creative environment that encourages the development of groundbreaking solutions in the field.
Conclusion
Prasanth Balaraman is a distinguished inventor whose work in contextual interaction transfer has the potential to revolutionize communication processes. His patent and collaborative efforts reflect his commitment to innovation and excellence in technology.