Prasant Kumar Jena

Title: Prasant Kumar Jena: Innovator in Contact Center Technology

Introduction

Prasant Kumar Jena is a notable inventor based in Pune, India. He has made significant contributions to the field of contact center technology. His innovative approach has led to the development of a unique patent that enhances the efficiency of contact centers.

Latest Patents

Prasant Kumar Jena holds a patent titled "Systems and methods for assigning contacts in a blended contact center." This patent involves a blend application that extracts contextual information related to an inbound contact received at a first port. The blend application then transmits this contextual information to an outbound dialer. The outbound dialer places an outbound call from a second port to the first port, automatically patches the second port with a third port associated with an agent assigned to an outbound campaign, and connects a customer device associated with the inbound contact to a device associated with the agent. This process allows the agent to remain assigned to the outbound campaign while effectively managing inbound contacts.

Career Highlights

Prasant Kumar Jena is currently employed at Avaya Inc., a leading company in communication technology. His work at Avaya has allowed him to apply his innovative ideas in real-world applications, contributing to the advancement of contact center solutions.

Collaborations

Some of his coworkers include Shamik Shah and Amit Pansuria. Their collaboration has likely fostered an environment of innovation and creativity within the team.

Conclusion

Prasant Kumar Jena's contributions to contact center technology through his patent demonstrate his commitment to innovation in the field. His work continues to influence the efficiency of communication systems in the industry.