Company Filing History:
Years Active: 2024
Title: Innovations by Prasanna Kumar Arikala Gunulan
Introduction
Prasanna Kumar Arikala Gunulan is an accomplished inventor based in Hyderabad, Telangana, India. He has made significant contributions to the field of customer service technology through his innovative patent. His work focuses on enhancing the efficiency of contact centers, which play a crucial role in customer interactions.
Latest Patents
Prasanna Kumar holds a patent for "Systems and methods for handling customer conversations at a contact center." This invention involves a contact center server that receives utterances from customer devices as part of a conversation. The server identifies parameters of the utterance, generates a first response based on these parameters, and communicates this information to an agent device. Furthermore, the server can receive agent-modified information and generate a second response, thereby improving the overall customer service experience.
Career Highlights
Prasanna Kumar is currently employed at Kore.ai, Inc., where he continues to develop innovative solutions for customer engagement. His expertise in technology and customer service has positioned him as a valuable asset to his company and the industry at large.
Collaborations
He collaborates with talented individuals such as Rajkumar Koneru and Rajavardhan Nalluri, contributing to a dynamic work environment that fosters innovation and creativity.
Conclusion
Prasanna Kumar Arikala Gunulan's contributions to the field of customer service technology exemplify the impact of innovation on enhancing customer interactions. His patent reflects a commitment to improving communication processes within contact centers, showcasing his role as a forward-thinking inventor.