This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Teloquent Communications Corporation. Active years: 2003.
Company Filing History:
Years Active: 2003
Title: The Innovative Mind of Peter N Vicars
Introduction
Peter N Vicars is a notable inventor based in Newton, MA (US). He has made significant contributions to the field of telecommunications, particularly with his innovative automated call routing system. His work has paved the way for more efficient communication processes in various industries.
Latest Patents
Peter N Vicars holds a patent for an "Automated Call Routing System." This system is designed to enhance the efficiency of call distribution by routing calls from a communications network that provides call arrival data and a controllable routing capability. The system comprises several agent stations, a call server, and a routing controller. Each agent station is equipped with a processor and a communication element to receive calls routed to it. The call server utilizes telephony lines to gather call arrival data and manage the routing capabilities of the network. It also features a caller prompting unit that requests and receives information from callers. The routing controller plays a crucial role by receiving agent status data and call information, allowing it to select the most appropriate agent station for each call.
Career Highlights
Peter N Vicars has dedicated his career to advancing communication technologies. He is currently associated with Teloquent Communications Corporation, where he continues to innovate and develop solutions that improve call management systems. His expertise in automated systems has made a significant impact on the efficiency of customer service operations.
Collaborations
Throughout his career, Peter has collaborated with talented individuals such as Lawrence J Draginich and Jeffrey A Fried. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies in the telecommunications sector.
Conclusion
Peter N Vicars is a distinguished inventor whose work in automated call routing systems has transformed communication processes. His contributions continue to influence the industry, showcasing the importance of innovation in enhancing operational efficiency.