Paul Douglas Fryer

Title: Paul Douglas Fryer: Innovator in Call Management Systems

Introduction

Paul Douglas Fryer is a notable inventor based in Toronto, Canada. He has made significant contributions to the field of call management systems. His innovative approach focuses on skill-based routing, which enhances the efficiency of call distribution.

Latest Patents

Fryer holds a patent for a "Call management method and system for skill-based routing." This patent describes a method for distributing calls to individuals, such as ACD agents, by storing resumes that include data on call-handling capabilities and preferences. The system tags inbound and outbound calls with identification of advantageous abilities, allowing for effective routing based on the skills required for each call. This method also includes a mechanism for adjusting routing criteria based on the time a call has been in queue, ensuring that the most suitable agents are assigned to handle calls.

Career Highlights

Paul Douglas Fryer is associated with Siemens Business Communication Systems, Inc., where he has applied his expertise in developing advanced call management solutions. His work has contributed to improving customer service and operational efficiency in communication systems.

Collaborations

Fryer has collaborated with notable colleagues, including Nancy Sinling Brooks and Gary Stanley Kaufman. Their combined efforts have fostered innovation in the field of call management.

Conclusion

Paul Douglas Fryer is a distinguished inventor whose work in call management systems has paved the way for more efficient communication solutions. His patent reflects a deep understanding of the complexities involved in call routing and management.