Paul A Vizard

Title: Innovations by Paul A Vizard

Introduction

Paul A Vizard is an accomplished inventor based in Plano, TX (US). He has made significant contributions to the field of call center technology, holding two patents that enhance the monitoring and performance evaluation of service representatives.

Latest Patents

Vizard's latest patents include a method and system for monitoring call center service representatives. This innovative system allows for the monitoring of call center agents using various scheduling criteria. The monitoring schedules can be based on factors such as time intervals, scheduling rules, the number of calls, monitoring lengths, random indicators, call type information, agent performance levels, and call traffic information. The system records customer calls when the scheduling criteria of the associated monitoring period are met. Another patent by Vizard focuses on logging sessions of call center service representatives. This method enables selective playback of logged sessions based on similar scheduling criteria, allowing for a more efficient review of agent performance.

Career Highlights

Paul A Vizard has built a notable career at Teknekron Infoswitch Corporation, where he has applied his expertise in developing innovative solutions for call center operations. His work has contributed to improving the efficiency and effectiveness of service representatives in the industry.

Collaborations

Some of Vizard's coworkers include Jon A Pattison and Michael J Maloney, who have likely collaborated with him on various projects within the company.

Conclusion

Paul A Vizard's contributions to call center technology through his patents demonstrate his commitment to innovation and improving service representative performance. His work continues to influence the industry positively.