This inventor holds 1 USPTO granted patent. Top assignee: Salesforce Com, Inc.. Active years: 2021.
Company Filing History:
Years Active: 2021
Title: Parvinder Ghotra: Innovator in Communication Systems
Introduction
Parvinder Ghotra is a notable inventor based in Moonachie, NJ (US). He has made significant contributions to the field of communication systems, particularly in enhancing the interaction between users and automated bot agents. His innovative approach focuses on facilitating seamless communication across multiple microservices.
Latest Patents
Ghotra holds a patent for a system titled "Facilitating session-based read/write of context variables to share information across multiple microservices." This communication system includes a core system with a processor that stores user variables representing user-specific information. The messaging system supports communication between a user and an automated bot agent over at least one user-chosen channel, employing channel-agnostic context variables. A runtime system mediates a conversation session between the user and the bot agent, utilizing predefined context variables. The context mapping data store plays a crucial role by storing a mapping configuration that correlates the channel-agnostic variable of the user-chosen channel with a field in the core CRM system. This innovative approach allows the messaging system to respond effectively to user communications by querying the context mapping data store for resolved mapping configuration values.
Career Highlights
Parvinder Ghotra is currently employed at Salesforce.com, Inc., where he continues to develop and refine communication technologies. His work has been instrumental in advancing the capabilities of automated systems in understanding and responding to user needs.
Collaborations
Ghotra collaborates with talented professionals in his field, including Santhosh Kumar Kuchoor and Orjan Nils Kjellberg. These collaborations enhance the innovative processes and solutions developed within his team.
Conclusion
Parvinder Ghotra's contributions to communication systems exemplify the impact of innovative thinking in technology. His patent and ongoing work at Salesforce.com, Inc. highlight his commitment to improving user interactions with automated systems.