Parind Surendra Poi

Title: Parind Surendra Poi: Innovator in Contact Center Technology

Introduction

Parind Surendra Poi is a notable inventor based in Dallas, TX (US). He has made significant contributions to the field of contact center services through his innovative patent. His work focuses on improving the efficiency of service providers in predicting answer times for customer inquiries.

Latest Patents

Parind holds a patent titled "Answer time prediction in a contact center service of a provider network." This patent involves computer-implemented techniques for predicting answer times in a contact center service. The process begins with receiving a set of contact queuing context-actual answer time data for inquiries serviced. When a delayed processing timing is met, a new queuing model is learned based on this data and previous data sets. This model allows for accurate predictions of answer times for target contact queuing contexts, which are then communicated to contacts via a communications channel.

Career Highlights

Parind Surendra Poi is currently employed at Amazon Technologies, Inc., where he applies his expertise in technology and innovation. His work has contributed to enhancing customer service experiences through advanced predictive analytics.

Collaborations

Parind collaborates with fellow innovator Prashant B Desai, working together to push the boundaries of technology in their field.

Conclusion

Parind Surendra Poi's contributions to contact center technology exemplify the impact of innovation in improving customer service efficiency. His patent demonstrates a forward-thinking approach to problem-solving in the industry.