Company Filing History:
Years Active: 2025
Title: Pankul Gupta: Innovator in Agent Evaluation Systems
Introduction
Pankul Gupta is a notable inventor based in Tarntaran, Indonesia. He has made significant contributions to the field of agent evaluation systems, showcasing his innovative spirit through his patented work. His dedication to improving customer service interactions is evident in his inventions.
Latest Patents
Pankul Gupta holds a patent for a "System and method of efficient selection of evaluation form." This invention focuses on agent evaluation systems and methods, utilizing non-transitory computer-readable media. The patent outlines a process that includes receiving a recorded interaction between a customer and a contact center agent. It involves retrieving or determining an interaction divergence range for various interaction parameters, calculating a form divergence determinant (FDD) score for multiple evaluation forms, and filtering out forms based on their FDD scores. The ultimate goal is to provide a ranked list of suitable evaluation forms to a supervisor, enhancing the efficiency of the evaluation process.
Career Highlights
Pankul Gupta is currently employed at Nice Ltd., where he continues to develop innovative solutions in the realm of customer service technology. His work has garnered attention for its practical applications and effectiveness in improving agent performance.
Collaborations
Pankul collaborates with talented individuals such as Rahul Vyas and Mayur Bhalke, contributing to a dynamic work environment that fosters creativity and innovation.
Conclusion
Pankul Gupta's contributions to agent evaluation systems reflect his commitment to enhancing customer service interactions. His innovative patent demonstrates the potential for technology to improve efficiency in contact centers.