This inventor holds 2 USPTO granted patents. Top assignee: Nice Systems Ltd.. Active years: 2012-2013.
Company Filing History:
Years Active: 2012-2013
Title: Omer Geva: Innovator in Call Center Technology
Introduction
Omer Geva is a notable inventor based in Hefer, Israel. He has made significant contributions to the field of call center technology, holding 2 patents that enhance the performance and efficiency of call center agents. His innovative approaches focus on real-time monitoring and guidance systems that improve agent interactions with customers.
Latest Patents
Omer Geva's latest patents include a proactive system and method for monitoring and guiding call center agents. This system involves a computer-implemented method that receives real-time data during an interaction call between an agent and a customer. The method retrieves a performance profile of the agent and determines whether a corrective action alert should be sent to the agent. If necessary, the alert is generated and transmitted to the agent's terminal during the interaction. Another patent focuses on enhancing existing quality monitoring tools for agent performance within call centers. This system includes a module for evaluating agents' skills and compliance with business processes, along with a database for storing evaluation results. The Call Analysis System (CAS) retrieves performance profiles and generates corrective or preventive action inputs based on real-time call information.
Career Highlights
Omer Geva is associated with Nice Systems Ltd., a company known for its innovative solutions in customer engagement and workforce optimization. His work at Nice Systems has allowed him to develop cutting-edge technologies that significantly improve call center operations.
Collaborations
Omer has collaborated with notable colleagues such as Moshe Avlagon and Horav Lapidot. Their teamwork has contributed to the advancement of technologies that support call center agents in delivering better customer service.
Conclusion
Omer Geva's contributions to call center technology through his patents demonstrate his commitment to innovation and improving agent performance. His work continues to influence the industry positively, making interactions more efficient and effective.