Olivier Raiman

Title: The Innovative Mind of Olivier Raiman

Introduction

Olivier Raiman is a notable inventor based in Paris, France. He has made significant contributions to the field of expert systems, particularly in the context of service manuals for complex devices. His work has implications for improving diagnostic procedures in technical support.

Latest Patents

Raiman holds a patent for a "System that accesses a knowledge base by markup language tags." This innovative system is designed to enhance the service of complicated physical devices, such as printers and copiers. The patent describes an expert system that utilizes a knowledge base written in a markup language format, such as SGML. This knowledge base can be printed out to create a traditional service manual. The electronic version includes hierarchical tags that define decision trees, allowing a diagnostic advisor to access specific elements as needed. This arrangement supports both printed manuals and expert diagnostic advice.

Career Highlights

Olivier Raiman has had a distinguished career at Xerox Corporation, where he has applied his expertise in developing advanced service solutions. His work has been instrumental in bridging the gap between technical support and user-friendly documentation.

Collaborations

Raiman has collaborated with notable colleagues, including Mark H Shirley and Lawrence Armour. These partnerships have fostered innovation and contributed to the development of effective service solutions.

Conclusion

Olivier Raiman's contributions to the field of expert systems and his innovative patent demonstrate his commitment to enhancing technical support for complex devices. His work continues to influence the way service manuals are created and utilized.