This inventor holds 4 USPTO granted patents, plus 1 CIPO patent. Top assignees: At&t Intellectual Property I, LP, At+t Corp.. Active years: 2002-2015.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2002-2015
Title: Innovations by Oleh George Danyluk
Introduction
Oleh George Danyluk is an accomplished inventor based in Bridgewater, NJ (US). He holds a total of 4 patents that showcase his innovative contributions to the field of telecommunications and customer service integration. His work focuses on enhancing the interaction between internet platforms and call center environments.
Latest Patents
One of Danyluk's latest patents involves correlating information between internet and call center environments. This patent emphasizes the coordination of information at the network-based level between call centers connected over telecommunications networks and packet networks. The integration of customer interactions with both a website and a call center leads to improved productivity and efficiency in call handling. By delivering information about the customer and their web interactions to call center agents, Danyluk's invention enhances call routing and overall customer experience. Additionally, the patent allows for the sharing of web interaction information with call centers using established external control methods, such as DNIS signaling. This innovative approach enables call center agents to receive valuable insights about the customer's web experience, ultimately leading to more effective customer acquisition and sales strategies.
Career Highlights
Throughout his career, Danyluk has worked with notable companies, including AT&T Intellectual Property I, LP and AT&T Corp. His experience in these organizations has contributed to his expertise in telecommunications and customer service technologies.
Collaborations
Danyluk has collaborated with esteemed colleagues such as Sanford Brown and Ronald V Grippo. Their combined efforts have further advanced the innovations in the field of customer service and telecommunications.
Conclusion
Oleh George Danyluk's contributions to the integration of internet and call center environments demonstrate his commitment to enhancing customer interactions. His innovative patents reflect a deep understanding of technology and its application in improving service efficiency.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile