Company Filing History:
Years Active: 2023
Title: Nuno Eufrasio: Innovator in Automated Quality Management
Introduction
Nuno Eufrasio is a notable inventor based in Coimbra, Portugal. He has made significant contributions to the field of automated quality management, particularly in call center environments. His innovative approach combines artificial intelligence with traditional evaluation methods to enhance customer interactions.
Latest Patents
Nuno holds a patent for a "Method and apparatus for automated quality management of communication records." This patent describes implementations that utilize automated transcription and intent detection. The AI model evaluates interactions between agents and customers, allowing for a more efficient assessment of call center communications. The evaluation flow used for manual evaluations is integrated, enabling evaluators to correct AI assessments when necessary. These corrections help retrain the AI model, tailoring it to the specific needs of the business and call center, ultimately increasing confidence in the AI's performance over time. Nuno's patent is a testament to his innovative thinking and commitment to improving customer service processes.
Career Highlights
Nuno Eufrasio is currently employed at Talkdesk, Inc., a company known for its cloud-based call center solutions. His work at Talkdesk has allowed him to apply his inventive ideas in a practical setting, contributing to the advancement of automated quality management systems.
Collaborations
Nuno collaborates with talented professionals such as Kathy Krucek and Filipe Plàcido. Their teamwork fosters an environment of innovation and creativity, driving the development of cutting-edge solutions in the industry.
Conclusion
Nuno Eufrasio's contributions to automated quality management demonstrate his expertise and innovative spirit. His patent and work at Talkdesk, Inc. highlight the importance of integrating AI in enhancing customer service interactions. Nuno's efforts are paving the way for more efficient and effective communication management in call centers.