Company Filing History:
Years Active: 2019
Title: Innovations by Nolan Richard Patterson
Introduction
Nolan Richard Patterson is an accomplished inventor based in Escondido, CA. He has made significant contributions to the field of customer support systems through his innovative patents. With a total of 2 patents, Patterson has developed methods that enhance the efficiency and effectiveness of customer interactions.
Latest Patents
Patterson's latest patents include a "Method and system for increasing internet traffic to a question and answer customer support system." This invention focuses on improving the visibility of customer inquiries by assessing their search engine popularity. If a question is deemed less searchable, it is sent to customer support personnel for reformation, ensuring that customers receive better assistance.
Another notable patent is the "Method and system for performing a probabilistic topic analysis of search queries for a customer support system." This system utilizes a probabilistic topic model to identify relevant topics based on the context of search queries. By doing so, it reduces the likelihood of misidentifying relevant topics, thereby enhancing the overall customer support experience.
Career Highlights
Nolan Richard Patterson is currently employed at Intuit, Inc., where he continues to innovate in the realm of customer support technologies. His work has been instrumental in developing systems that streamline customer interactions and improve service delivery.
Collaborations
Patterson has collaborated with notable colleagues such as Igor A Podgorny and Warren Bartolome. These partnerships have contributed to the advancement of his projects and the successful implementation of his inventions.
Conclusion
Nolan Richard Patterson is a prominent inventor whose work in customer support systems has led to significant advancements in the field. His innovative patents reflect his commitment to improving customer interactions and enhancing service efficiency.