Company Filing History:
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Years Active: 2021-2023
Title: Nikhil Malhotra: Innovator in Cognitive Assignment Systems
Introduction
Nikhil Malhotra is a prominent inventor based in Bengaluru, India. He has made significant contributions to the field of cognitive assignment systems, holding a total of 3 patents. His work focuses on enhancing the efficiency of helpdesk management and semantic understanding of messages.
Latest Patents
One of Nikhil's latest patents is the "Self-learning ontology-based cognitive assignment engine." This innovative system infers semantic meaning from the textual content of incoming messages to assign them to appropriate responders. If the message lacks sufficient textual content, the system identifies ontological structures within the graphical content and classifies them based on their location or intrinsic characteristics. This process generates a message identifier that retrieves a stored graphical template, allowing the system to classify the message accurately and assign it to the correct responder.
Another notable patent is related to the "Resolution and pipelining of helpdesk tickets needing resolutions from multiple groups." This helpdesk management system utilizes segment partitioning and matches each identified segment to suitable problem and resolver groups. It sequences the partitioned segments based on sentiment analysis and historical data to ensure effective resolution and pipelining of helpdesk tickets, which can be in the form of emails.
Career Highlights
Nikhil has worked with several esteemed companies, including Kyndryl, Inc. and IBM. His experience in these organizations has allowed him to develop and refine his innovative ideas in cognitive systems and helpdesk management.
Collaborations
Nikhil has collaborated with notable professionals in his field, including Atri Mandal and Giriprasad Sridhara. These collaborations have contributed to the advancement of his projects and the successful implementation of his patented technologies.
Conclusion
Nikhil Malhotra is a visionary inventor whose work in cognitive assignment systems has the potential to revolutionize helpdesk management. His innovative patents reflect his commitment to enhancing communication efficiency and problem resolution in various industries.