Location History:
- Domancy, FR (2009)
- Corenc, FR (2011)
- Montbonnot-Saint-Martin, FR (2013 - 2018)
Company Filing History:
Years Active: 2009-2018
Title: The Innovative Contributions of Nicolas Monet
Introduction
Nicolas Monet is a prominent inventor based in Montbonnot-Saint-Martin, France. He holds a total of nine patents, showcasing his significant contributions to the field of technology and innovation. His work primarily focuses on enhancing communication systems and improving user interactions in call center environments.
Latest Patents
One of Monet's latest patents is titled "Complexity Aware Call-Steering Strategy in Heterogeneous Human/Machine Call-Center Environments." This innovative method involves receiving a call from a customer and extracting features from the customer's utterance. Based on these features, the system predicts the class and complexity of the dialog to be conducted between the customer and an agent. A routing strategy is then generated to steer the call to the most suitable type of agent, whether human or virtual, based on the predicted dialog complexity and associated costs.
Another notable patent is "Reactive Learning for Efficient Dialog Tree Expansion." This method focuses on generating dialogs for learning a dialog policy. It involves creating a dialog tree for various scenarios, where annotators serve as virtual agents. The process includes computing uncertainty measures for nodes in the tree, selecting annotators for specific nodes, and generating new nodes based on received annotations. This approach results in a comprehensive corpus of dialogs that can be utilized for further development.
Career Highlights
Throughout his career, Nicolas Monet has worked with esteemed companies such as Xerox Corporation and Conduent Business Services, LLC. His experience in these organizations has allowed him to refine his skills and contribute to various innovative projects.
Collaborations
Monet has collaborated with notable individuals in the field, including Francois Ragnet and Michel Gastaldo. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies.
Conclusion
Nicolas Monet's contributions to the field of technology through his patents and collaborations highlight his innovative spirit and dedication to improving communication systems. His work continues to influence the way users interact with call center environments, paving the way for future advancements.