Company Filing History:
Years Active: 2022-2024
Title: Innovations by Nicholas R Johnson
Introduction
Nicholas R Johnson is an accomplished inventor based in Tucson, AZ. He has made significant contributions to the field of software applications and call center optimization. With a total of 2 patents, his work showcases the integration of machine learning and artificial intelligence in practical applications.
Latest Patents
One of his latest patents is titled "Forecasting activity in software applications using machine learning models and multidimensional time-series data." This patent provides techniques for predicting activity within a software application by generating a multidimensional time-series data set. The method organizes time-series data based on various time granularities and utilizes a machine learning model to predict future activity. This innovation allows for better allocation of computing resources based on predicted software application usage.
Another notable patent is "Artificial intelligence based call handling optimization." This patent outlines systems and methods for optimizing call handling in a call center. The system is designed to analyze agent demand variables and available agents with various skills. It generates a multi-skill routing matrix to address routing problems and identifies the optimal number of agents needed for each routing sub-problem. This approach enhances the efficiency of call center operations through recursive simulations and quality metrics.
Career Highlights
Nicholas R Johnson is currently employed at Intuit, Inc., where he applies his expertise in software development and machine learning. His innovative work has contributed to the advancement of technology in financial software solutions.
Collaborations
Some of his notable coworkers include Linxia Liao and Christiana Mei Hui Chen, who collaborate with him on various projects at Intuit, Inc.
Conclusion
Nicholas R Johnson's contributions to the fields of software applications and call center optimization demonstrate his innovative spirit and technical expertise. His patents reflect a commitment to enhancing technology through machine learning and artificial intelligence.