This inventor holds 3 USPTO granted patents. Top assignee: Liveperson, Inc.. Active years: 2021-2026.
Company Filing History:
Years Active: 2021-2026
Title: Neelima Patel: Innovator in Proactive Communication Systems
Introduction
Neelima Patel is an accomplished inventor based in Redmond, WA (US). She has made significant contributions to the field of communication technology, particularly in developing systems that enhance proactive two-way conversations. With a total of two patents to her name, Patel is recognized for her innovative approach to facilitating communication across various messaging platforms.
Latest Patents
Neelima Patel's latest patents focus on systems and methods for a proactive two-way conversation. The first patent describes a method for initiating a conversation with a user through a first messaging platform. If this platform is unavailable, the system dynamically generates a list of prioritized alternative messaging platforms. A second messaging platform is then selected, and the original message is modified according to the standards of this platform. Once the modified message is sent, an agent is chosen from a pool to respond to the user's reply. This innovative approach aims to streamline communication and ensure that users can engage effectively, regardless of platform availability.
Career Highlights
Patel currently works at LivePerson, Inc., where she continues to develop cutting-edge communication solutions. Her work has been instrumental in advancing the capabilities of messaging systems, making them more responsive and user-friendly.
Collaborations
One of her notable collaborators is Linh Tran, who contributes to the innovative projects at LivePerson, Inc. Together, they work on enhancing communication technologies that benefit users across various platforms.
Conclusion
Neelima Patel's contributions to proactive communication systems exemplify her commitment to innovation in technology. Her patents reflect a deep understanding of user needs and the importance of seamless communication. Through her work, Patel continues to shape the future of messaging technology.