This inventor holds 1 USPTO granted patent. Top assignee: Salesforce Com, Inc.. Active years: 2021.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2021
Title: Nathan Hess - Innovator in Communication Systems
Introduction
Nathan Hess is a notable inventor based in San Francisco, CA. He has made significant contributions to the field of communication systems, particularly in enhancing the interaction between users and automated bot agents. His innovative approach focuses on facilitating session-based read/write of context variables, which allows for seamless information sharing across multiple microservices.
Latest Patents
Nathan Hess holds a patent for a system that facilitates session-based read/write of context variables to share information across multiple microservices. This communication system includes a core system with a processor that stores user variables representing user-specific information. The messaging system supports communication between a user and an automated bot agent over at least one user-chosen channel, employing channel-agnostic context variables. A runtime system mediates the conversation session between the user and the bot agent, utilizing predefined context variables. The context mapping data store plays a crucial role by storing a mapping configuration that correlates the channel-agnostic variable of the user-chosen channel with a field in the core CRM system. This innovative system allows the messaging system to respond effectively to user communications by querying the context mapping data store for resolved mapping configuration values.
Career Highlights
Nathan Hess is currently employed at Salesforce.com, Inc., where he continues to develop and refine communication technologies. His work has been instrumental in advancing the capabilities of automated systems in understanding and responding to user needs.
Collaborations
Nathan has collaborated with talented individuals such as Santhosh Kumar Kuchoor and Orjan Nils Kjellberg, contributing to the development of innovative solutions in the field of communication systems.
Conclusion
Nathan Hess is a pioneering inventor whose work in communication systems has the potential to transform user interactions with automated technologies. His contributions are significant in the realm of microservices and automated bot agents, showcasing the importance of innovation in enhancing user experience.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile