Nafiseh Saberian

Title: The Innovative Contributions of Nafiseh Saberian

Introduction

Nafiseh Saberian is a prominent inventor based in Ann Arbor, MI (US), known for her significant contributions to the field of machine learning and artificial intelligence. With a total of five patents to her name, she has developed innovative systems that enhance customer interaction and prediction capabilities.

Latest Patents

One of her latest patents is a machine-learning system for incoming call driver prediction. This method involves selecting a customer of a company and constructing a digital footprint of that customer. The digital footprint is then inputted into an artificial intelligence (AI) engine, which generates probability values to predict a call driver from a range of options. This predicted call driver is subsequently provided to a call center associated with the company.

Another notable patent is a machine learning system for customer utterance intent prediction. This method operates by obtaining a subset of utterances and encoding them into multi-dimensional vectors using a sentence encoder. The dimensionality of these vectors is then reduced, and clustering is performed to arrange the utterances into meaningful groups. Labels are obtained for at least two clusters, which are used to generate training data for a neural network model that predicts the intent of an utterance.

Career Highlights

Nafiseh has worked with reputable companies such as Charles Schwab & Company, Inc. and TD Ameritrade IP Company, Inc. Her experience in these organizations has allowed her to apply her innovative ideas in practical settings, contributing to advancements in customer service technologies.

Collaborations

Nafiseh has collaborated with talented individuals in her field, including Abhilash Krishnankutty Nair and Logan Sommers Ahlstrom. These collaborations have fostered a creative environment that encourages the development of cutting-edge technologies.

Conclusion

Nafiseh Saberian's work in machine learning and artificial intelligence showcases her innovative spirit and dedication to improving customer interactions. Her patents reflect her expertise and commitment to advancing technology in meaningful ways.