Monali Patel

Title: Monali Patel: Innovator in Policy Driven Automation Systems

Introduction

Monali Patel is a distinguished inventor based in Eatontown, NJ (US). She has made significant contributions to the field of automation, particularly in customer care systems. Her innovative approach has led to the development of a unique patent that enhances operational efficiency.

Latest Patents

Monali Patel holds a patent for a "Policy driven automation system for customer care." This invention comprises a sophisticated micro-service system that includes a data collector, an analyzer, a virtual function manager, a decision engine, and a portal. The virtual function manager communicates with at least one virtual function and is configured to collect data and metrics. The data collector retrieves this information, while the analyzer processes it to provide actionable insights. The decision engine, in turn, initiates actions based on the analysis, which may include resetting a uCPE device or reloading software.

Career Highlights

Monali Patel is currently employed at AT&T Intellectual Property I, L.P., where she continues to innovate and develop advanced solutions in the telecommunications sector. Her work focuses on enhancing customer care through automation, making significant strides in the industry.

Collaborations

Monali has collaborated with notable colleagues, including Zhiqiang Qian and Michael John Zinnikas. These partnerships have fostered a creative environment that encourages the development of cutting-edge technologies.

Conclusion

Monali Patel is a remarkable inventor whose work in policy driven automation systems is paving the way for advancements in customer care. Her contributions are invaluable to the field, and her innovative spirit continues to inspire others.