Mohammed I Darwish

Title: Mohammed I Darwish: Innovator in Call Management Systems

Introduction

Mohammed I Darwish is a notable inventor based in Sunnyvale, CA, who has made significant contributions to the field of call management systems. With a total of 3 patents to his name, he has developed innovative methods that enhance the efficiency of call distribution and management.

Latest Patents

One of his latest patents is titled "Method and system for managing calls." This invention outlines a method for managing calls by allocating agents among various queues, receiving calls for connection with agents, and assigning each call to a specific queue. The method also involves monitoring a dynamic value profile for each queue, which is calculated based on financial attributes of the current calls. This allows for the reallocation of agents in response to changing queue dynamics.

Another significant patent is "Method and system for handling calls at an automatic call distribution system." This method includes receiving calls for connection with agents and distributing them accordingly. It presents target times for handling calls, which can be modified based on call parameters and service level goals. This innovation aims to optimize the call handling process and improve overall service efficiency.

Career Highlights

Mohammed I Darwish is currently employed at Cisco Technology, Inc., where he continues to develop and refine technologies that improve communication systems. His work has been instrumental in advancing the capabilities of automatic call distribution systems.

Collaborations

Throughout his career, Darwish has collaborated with talented individuals such as Shmuel Shaffer and Labhesh Patel. These collaborations have contributed to the successful development of his innovative patents.

Conclusion

In summary, Mohammed I Darwish is a prominent inventor whose work in call management systems has led to significant advancements in the field. His innovative patents reflect his commitment to improving communication technologies and enhancing user experiences.