Company Filing History:
Years Active: 2013
Title: Innovator Spotlight: Ming Hu and His Call Center Resource Allocation Patent
Introduction: Ming Hu is an accomplished inventor based in Toronto, Canada, known for his innovative contributions to the field of call center operations. He holds a patent that reflects his expertise in creating efficient resource allocation methods for call centers. His work not only showcases his inventive spirit but also addresses critical needs within the telecommunications industry.
Latest Patents: Ming Hu's notable patent is titled "Call Center Resource Allocation." This invention presents a method for determining call center resource allocation by modeling call center performance over an operational time period using a computer. The method involves simulating multiple replicas of call center performance, accounting for random contact arrivals and service times that follow stochastic processes. Through several simulation iterations, the system aims to optimize resource allocation based on successful convergence criteria, ultimately enhancing operational efficiency.
Career Highlights: Ming Hu is currently a part of the Hewlett-Packard Development Company, L.P., where he applies his innovative thinking to address complex challenges in call center management. With his unique skill set and dedication to improvement, he has carved a niche for himself within the technology and telecommunications sectors.
Collaborations: Throughout his career, Ming Hu has collaborated with talented professionals such as Jose Luis Beltran Guerrero and Xin Zhang. These partnerships highlight his commitment to teamwork and collective problem-solving, which are essential in driving innovation forward.
Conclusion: Ming Hu's inventive contributions, particularly in the realm of call center resource allocation, exemplify his role as a forward-thinking inventor. His patent not only reflects his technical expertise but also underscores his commitment to improving operational efficiency in the telecommunications industry. As he continues to innovate, the impact of his work is likely to be felt across the sector for years to come.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.