Company Filing History:
Years Active: 2003
Title: Innovations by Mila Maximets in Call Processing Systems
Introduction
Mila Maximets is an accomplished inventor based in Winnipeg, Canada. He has made significant contributions to the field of call processing systems, particularly through his innovative patent that enhances the efficiency of multi-site call centers. His work is instrumental in improving the performance of distributed call center operations.
Latest Patents
Mila Maximets holds a patent titled "Methods and apparatus for analysis of load-balanced multi-site call processing systems." This invention focuses on a multi-site call processing system that includes multiple distributed call center sites. The system utilizes a load balancing process to distribute calls among the sites for handling by agents. It generates a multi-site performance score that characterizes the performance of the load balancing process. Adjustments can be made in the load balancing process based on this performance score, which may be determined using single-site performance measures such as Average Speed of Answer (ASA) and agent occupancy across multiple time intervals. The multi-site performance score can take various forms, including ratios and standard deviations of performance measures.
Career Highlights
Mila Maximets is currently employed at Avaya Technology LLC, where he continues to develop innovative solutions for call processing systems. His expertise in load balancing and performance analysis has positioned him as a key contributor to advancements in the industry.
Collaborations
Mila has collaborated with notable colleagues, including Richard Alan Cohen and Andrew Derek Flockhart. Their combined efforts have led to significant improvements in the functionality and efficiency of call processing systems.
Conclusion
Mila Maximets is a pioneering inventor whose work in multi-site call processing systems has made a lasting impact on the industry. His innovative approaches to load balancing and performance analysis continue to shape the future of call center operations.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.