Mikhail Borisovich Kozine

Title: Mikhail Borisovich Kozine: Innovator in Customer Experience and Online Business Behavior

Introduction

Mikhail Borisovich Kozine is a notable inventor based in San Francisco, CA. He has made significant contributions to the fields of customer experience segmentation and online business behavior modeling. With a total of 2 patents, Kozine's work focuses on enhancing the understanding of web session events and their impact on customer interactions.

Latest Patents

Kozine's latest patents include a "Method and apparatus for customer experience segmentation based on a web session event variation." This innovative approach captures web session events during different sessions and generates a segmentation model based on the occurrences of these events over various time periods. The model plots a segmentation graph that identifies differences in web session events concerning time factors. It can associate web session events with different geographic locations, revealing possible reasons for variations in customer experiences across locations. This scalable model is designed to work with big data from web-based commerce sites that cater to a wide international customer base.

Another significant patent is the "Automated analysis system for modeling online business behavior and detecting outliers." This two-module system automates web activity monitoring by generating a model and identifying outliers. The first module identifies model outliers, while the second module periodically extracts new groups of events from web sessions to apply to the previously generated model. This system ensures that even in the absence of detected outliers, new events with significant impacts on web session conditions are identified and reported in real-time.

Career Highlights

Kozine is currently employed at International Business Machines Corporation (IBM), where he continues to innovate and contribute to advancements in technology. His work has been instrumental in developing systems that enhance customer experience and optimize online business operations.

Collaborations

Throughout his career, Kozine has collaborated with notable colleagues, including Robert I Wenig and Travis Spence Powell. These collaborations have further enriched his work and contributed to the success of his innovative projects.

Conclusion

Mikhail Borisovich Kozine is a distinguished inventor whose work in customer experience segmentation and online business behavior modeling has made a significant impact in the field. His innovative patents and contributions at IBM highlight his commitment to advancing technology and improving customer interactions.