Company Filing History:
Years Active: 2018-2020
Title: Michal Russ: Innovator in Customer Check-In Systems
Introduction
Michal Russ is a notable inventor based in Menlo Park, CA (US). He has made significant contributions to the field of technology, particularly in customer service systems. With a total of 4 patents to his name, Michal is recognized for his innovative solutions that enhance customer experiences.
Latest Patents
One of Michal's latest patents is a system and medium for checking-in a customer. This customer check-in system includes a server computer of a store, which is equipped with a processor programmed to install a customer application on a mobile computing device. The system also installs an associate application on an associate mobile computing device. It receives a signal from the customer device that includes a unique customer identification, an indication that the customer has checked in to pick up an order, and a customer-selected time slot for picking up the order. The system obtains tracking information of the current location of the customer device and utilizes this information to estimate the travel time remaining until the customer arrives at the store. It transmits a signal to the associate device with the customer identification and a first estimated time remaining, along with updated estimated time remaining and instructions to display a graphical representation of the updated time on the associate device.
Career Highlights
Michal currently works at Walmart Apollo, LLC, where he continues to develop innovative solutions that improve customer interactions. His work focuses on integrating technology with customer service to streamline processes and enhance efficiency.
Collaborations
Throughout his career, Michal has collaborated with talented individuals such as Gaurav Agarwal and Mayan Cohen. These collaborations have contributed to the development of his innovative ideas and patents.
Conclusion
Michal Russ is a forward-thinking inventor whose work in customer check-in systems exemplifies the intersection of technology and customer service. His contributions are paving the way for more efficient and user-friendly experiences in retail environments.