Michael P Taylor

Title: Michael P Taylor: Innovator in Call Distribution Technology

Introduction

Michael P Taylor is an accomplished inventor based in Cedar Rapids, Iowa. He has made significant contributions to the field of telecommunications, particularly in automatic call distributor systems. His innovative approach has led to the development of a unique method for managing call overflow and diversion.

Latest Patents

Taylor holds a patent for "Overflow and diversion to a foreign switch." This invention outlines a method for re-routing calls in an automatic call distributor system. The system is designed to assign incoming calls to an original gate, which consists of a group of agents. However, under certain circumstances, calls can be re-routed from the original gate to other destinations. The method ensures that excess calls can be efficiently managed, enhancing the overall functionality of the system.

Career Highlights

Michael P Taylor is associated with Rockwell International Corporation, where he has applied his expertise in telecommunications. His work has focused on improving call distribution systems, making them more efficient and responsive to user needs. With 1 patent to his name, Taylor has established himself as a key player in the industry.

Collaborations

One of Taylor's notable coworkers is Jean R Oliphant. Their collaboration has contributed to advancements in the field, showcasing the importance of teamwork in innovation.

Conclusion

Michael P Taylor's contributions to call distribution technology exemplify the impact of innovative thinking in telecommunications. His patent for overflow and diversion methods demonstrates a commitment to enhancing communication systems. Taylor's work continues to influence the industry, paving the way for future advancements.