Company Filing History:
3 out of 832,843 Years Active: 2021-2022
Title: The Innovative Mind of Michael Orr
Introduction: Michael Orr, an accomplished inventor based in Belfast, GB, has made significant contributions to technology with his innovative ideas and patents. With a total of three patents to his name, Orr continues to push the boundaries of what is possible in the field of automation and communication.
Latest Patents: Among Michael Orr's latest inventions is a pioneering system and method for managing a dialog between a contact center system and its users. This computer-implemented method includes steps for hosting a dialog over a communication channel where an automated dialog engine interacts with the user through bidirectional messages. The system is designed to receive user input, determine corresponding responses, and identify trigger events based on predefined rules. When such events are detected, the system provides agents with a summary of the dialogue and ensures seamless control over the automated dialog engine. Another notable patent involves a root behavior tree with a flow control node and a sequence of child nodes, optimizing the communication process between contact centers and users.
Career Highlights: Michael Orr has demonstrated a strong commitment to enhancing user experience in contact centers. His innovative contributions empower companies to streamline their communication processes. Through his patents, he has significantly influenced both the operational efficiency of contact centers and the overall user engagement.
Collaborations: In his journey as an inventor, Michael Orr has collaborated with talented colleagues, including Conor McGann and Canice Lambe. Together, they share a vision for advancing technology and providing effective solutions tailored to meet evolving consumer needs.
Conclusion: Michael Orr stands out as a remarkable inventor whose work is shaping the future of communication technology. With his innovative spirit and dedication to problem-solving, he continues to make waves in the industry, reflecting the impact that one individual can have in driving progress and innovation.