Michael L Roberts

Title: Michael L Roberts: Innovator in Automated Decision-Making and Customer Experience

Introduction

Michael L Roberts is a prominent inventor based in Austin, TX (US), known for his significant contributions to the fields of automated decision-making and customer experience management. With a total of 15 patents to his name, Roberts has developed innovative solutions that address bias in financial decisions and enhance customer interactions.

Latest Patents

One of Roberts' latest patents is focused on "Detecting and reducing bias (including discrimination) in an automated decision-making process." This invention involves a computing device that determines an event timeline comprising finance-related events associated with a person. A production classifier assesses the individual contribution of each event to the person's financial capacity and makes an initial decision regarding credit extension. A bias monitoring classifier then evaluates this decision against a threshold to reduce bias in future decisions.

Another notable patent is the "Customer experience artificial intelligence management engine." This invention determines an event timeline of interactions between a customer and a supplier. It assigns starting values to individual events and utilizes a classifier to assess the relative values of events before and after a reference event. This process ultimately leads to the assignment of a monetized value index to each event in the timeline.

Career Highlights

Throughout his career, Michael L Roberts has worked with various companies, including Cerebri AI Inc. His work has significantly impacted the way organizations approach automated decision-making and customer experience.

Collaborations

Roberts has collaborated with notable professionals in his field, including Gabriel M Silberman and Jean Joseph Belanger. These partnerships have contributed to the development of his innovative patents and solutions.

Conclusion

Michael L Roberts stands out as a key figure in the realm of innovation, particularly in automated decision-making and customer experience management. His patents reflect a commitment to reducing bias and enhancing interactions, making a lasting impact on the industry.