Company Filing History:
Years Active: 2013-2014
Title: Michael John Douglas Hornsby: Innovator in Data Visualization
Introduction
Michael John Douglas Hornsby is a notable inventor based in Wellington, New Zealand. He has made significant contributions to the field of data visualization, particularly in the context of contact centers. With a total of 2 patents to his name, Hornsby continues to push the boundaries of innovation in his area of expertise.
Latest Patents
Hornsby's latest patents include a "Contact Center Data Visualization System and Method." This innovative system comprises a retrieval component, a display component, and a contour generator. The retrieval component is designed to extract data representing interactions between customers and merchants, constructing a finite set of data values from the retrieved information. The display component presents a graphical representation of the merchant alongside data points, while the contour generator creates contour lines around each data point, forming a contoured surface that visually represents the data. Another patent under his name is also titled "Contact Center Data Visualization System and Method," which features an interaction database maintained in computer memory. This system retrieves interaction data and displays it on a bell-shaped curve, with each data point represented as a local maximum at the apex of the curve.
Career Highlights
Hornsby is currently employed at Bally Gaming, Inc., where he applies his expertise in data visualization to enhance customer interaction analysis. His work has been instrumental in developing systems that improve the understanding of customer behavior and merchant interactions.
Collaborations
Throughout his career, Hornsby has collaborated with notable colleagues, including Andrew John Cardno and Grant Frederick Margison. These partnerships have contributed to the advancement of innovative solutions in the field of data visualization.
Conclusion
Michael John Douglas Hornsby is a distinguished inventor whose work in data visualization has made a significant impact on the industry. His innovative patents and collaborations reflect his commitment to enhancing the understanding of customer interactions through advanced technology.