Company Filing History:
Years Active: 2015-2018
Title: Michael James Robert Johnston: Innovator in Customer Care Technology
Introduction
Michael James Robert Johnston is a notable inventor based in New York, NY (US). He has made significant contributions to the field of customer care technology, holding a total of 3 patents. His work focuses on enhancing user experience through innovative systems that aggregate and deliver personalized information.
Latest Patents
One of Johnston's latest patents is for a "Personal Customer Care Agent." This system aggregates information from various external sources based on a user's profile and preferences. It monitors these sources for new data and updates the user with relevant information, ensuring that the user receives timely and personalized content. Another significant patent is titled "User Profile and Its Location in a Clustered Profile Landscape." This invention involves collecting user activity data and extracting questions asked by users during a specified time period. The data is then clustered to deliver targeted content to users based on their inquiries.
Career Highlights
Johnston is currently employed at AT&T Intellectual Property I, LP, where he continues to develop innovative solutions in the realm of customer care. His work has been instrumental in advancing the technology that supports personalized user experiences.
Collaborations
Johnston collaborates with talented individuals such as Junlan Feng and Srinivas Bangalore, contributing to a dynamic team focused on innovation and technology development.
Conclusion
Michael James Robert Johnston is a prominent inventor whose work in customer care technology has led to significant advancements in how information is aggregated and delivered to users. His contributions continue to shape the future of personalized customer experiences.