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For the Inventor, By the Inventor

Plano, TX, United States of America

Michael J Maloney

This inventor holds 9 USPTO granted patents. Top assignee: Teknekron Infoswitch Corporation. Active years: 1996-2000.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Michael J Maloney. Retrieved from https://idiyas.com/inventor/michael-j-maloney-0kmge811

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 9

% Patents Active = 100.0

Average Co-Inventor Count = 2.8

ph-index = 9

Forward Citations = 1,877(Granted Patents)


Company Filing History:

goldMedal9 out of 19 
 
Teknekron Infoswitch Corporation
 patents

Years Active: 1996-2000

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9 patents (USPTO):Explore Patents
1. 6058163 - Method and system for monitoring call center service representatives (2000-05-02),
2. 5946375 - Method and system for monitoring call center service representatives (1999-08-31),
3. 5937051 - Method and system for transferring calls and call-related data between a (1999-08-10),
4. 5818907 - Method and system for automatically monitoring the performance quality (1998-10-06),
5. 5696811 - Method and system for automatically monitoring the performance quality (1997-12-09),
6. 5684870 - Method and system for transferring calls and call-related data between a (1997-11-04),
7. 5621789 - Method and system for integrating a plurality of call center agent (1997-04-15),
8. 5555299 - Method and system for transferring calls and call-related data between a (1996-09-10),
9. 5535256 - Method and system for automatically monitoring the performance quality (1996-07-09),

Title: Michael J Maloney: Innovator in Call Center Technology

Introduction

Michael J Maloney is a notable inventor based in Plano, TX (US), recognized for his contributions to call center technology. With a total of 9 patents to his name, Maloney has developed innovative methods and systems that enhance the efficiency and effectiveness of call center operations.

Latest Patents

Among his latest patents is a method and system for monitoring call center service representatives. This invention allows for the monitoring of a call center agent or similar service representative while servicing calls. The system utilizes various scheduling criteria, such as time intervals, scheduling rules, and agent performance levels, to determine when to record customer calls. Another significant patent by Maloney focuses on logging sessions of call center agents, enabling selective playback based on similar scheduling criteria. This innovation aims to improve training and performance evaluation within call centers.

Career Highlights

Michael J Maloney has made significant strides in his career, particularly through his work at Teknekron Infoswitch Corporation. His expertise in developing monitoring systems has positioned him as a key player in the field of call center technology.

Collaborations

Maloney has collaborated with several professionals in his field, including David T McCalmont and Bruce L Hitson. These partnerships have contributed to the advancement of his innovative projects.

Conclusion

Michael J Maloney's work in call center technology exemplifies the impact of innovation on improving service efficiency. His patents reflect a commitment to enhancing the performance of call center representatives, ultimately benefiting the industry as a whole.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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