Company Filing History:
Years Active: 1996-2000
Title: Michael J Maloney: Innovator in Call Center Technology
Introduction
Michael J Maloney is a notable inventor based in Plano, TX (US), recognized for his contributions to call center technology. With a total of 9 patents to his name, Maloney has developed innovative methods and systems that enhance the efficiency and effectiveness of call center operations.
Latest Patents
Among his latest patents is a method and system for monitoring call center service representatives. This invention allows for the monitoring of a call center agent or similar service representative while servicing calls. The system utilizes various scheduling criteria, such as time intervals, scheduling rules, and agent performance levels, to determine when to record customer calls. Another significant patent by Maloney focuses on logging sessions of call center agents, enabling selective playback based on similar scheduling criteria. This innovation aims to improve training and performance evaluation within call centers.
Career Highlights
Michael J Maloney has made significant strides in his career, particularly through his work at Teknekron Infoswitch Corporation. His expertise in developing monitoring systems has positioned him as a key player in the field of call center technology.
Collaborations
Maloney has collaborated with several professionals in his field, including David T McCalmont and Bruce L Hitson. These partnerships have contributed to the advancement of his innovative projects.
Conclusion
Michael J Maloney's work in call center technology exemplifies the impact of innovation on improving service efficiency. His patents reflect a commitment to enhancing the performance of call center representatives, ultimately benefiting the industry as a whole.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.